At Suncoast, serving members is our number one priority. One of the ways we do that is by providing answers to your most commonly asked questions in hopes of making your credit union experience as easy and convenient as possible.

Select a Service:

Routing Number

What is the routing number for my account?

The routing number is 263 182 817.

Account Number

Where do I find my 14-digit account number?

Follow these steps to find your account number using SunNet Online Banking:

  1. Log into SunNet Online Banking
  2. Click on ”Accounts“
  3. In the List View, your 14-digit account number can be found in the Account # column. In the Tile View, click on ”Account #“ from any of your deposit accounts; your 14-digit account number will appear.

Member Care Center

How do I contact the Member Care Center?

You can contact the Member Care Center by phone at 813-621-7511 or 800-999-5887, and online.

Membership Eligibility

What documentation is required to open my account if my identification does not show my current address?

If your identification doesn’t have your current address please be sure to bring the appropriate documents to validate your residential address, such as:

  • Utility bill or utility hookup
  • Vehicle registration
  • Letter from Social Security office
  • Lease agreement
  • Sunbiz (for business account types)
  • Real EstateTax Record
  • Mortgage document if you recently purchased a new home
  • Florida Voter Registration Card
  • Educational institution transcript
  • W-2 or 1099 for the most recent tax year
  • Renters insurance policy

Loan Payments

Why can’t I make a loan payment with a Visa credit card anymore?

Visa has updated its policy regarding loan payments as of July 31, 2017. After the update, Visa no longer allows anyone to use Visa credit cards to make loan or debt payments.

Who does this loan payment policy update impact?

Since this policy change is from Visa, it impacts anyone who uses a Visa credit card to make loan or debt payments. This policy update is from Visa, not Suncoast Credit Union. So it could impact anyone who has a Visa credit card, no matter what financial institution it is from.

What will happen if I try to make a loan payment with a Visa credit card after July 31, 2017?

If you try to make a loan payment with a Visa credit card after July 31, the transaction will be declined and it may result in a late payment.

What should I do if my loan payments are automatically set up with a Visa credit card?

If you have automatic loan payments set up with a Visa credit card, please make sure to change the payment type before the card is charged. As of July 31, the transaction will be declined and it may result in a late payment.

What alternate payment methods can I use to make my loan payments?

If you usually pay for your loan or debt payment with a Visa credit card, you will need to choose a new payment option to avoid late charges or declined transactions.

Here are some alternative payment methods:

  • ACH autopay set up through Suncoast
  • Automatic payments from Suncoast checking or savings account(s)
  • Transfers from Suncoast checking or saving account(s) via SunTel, SunNet Online Banking or the SunMobile app
  • Pay in-person at a branch
  • Pay by mail
  • Pay over the phone by calling the Member Care Center at 800.999.5887
  • Bill pay through another financial institution

Stop Payment Deletion

How do I delete a stop payment on a check?

Fill out a stop payment deletion request form.

Check Reorder

How can I reorder checks?

Login to your SunNet account. If you are on the Home page, click the Accounts tile, then hover over the Accounts side menu and click Check Reorder. From any other page, hover over the Accounts side menu and click Check Reorder. Please allow 10-15 business days for the arrival of your checks.

Call a representative in the Members Contact Center at 800-999-5887 extension 87500 to process your specialized request. The hours of operation are Monday-Friday, 7 a.m. to 8 p.m. and Saturday, 8 a.m. to 1 p.m.

Call Liberty – Harland Clarke at 1-877-585-8777 (Spanish – 1-866-928-6001)

Checks with Multiple Payees

What do I do if I get a check made out to multiple payees?

If you get a check that is made out to more than one payee, all parties need to endorse the check before it can be deposited.

For example, you might get an insurance check after hurricanes or other disasters. These checks could include multiple names and even your financial institution or mortgage company as payees. In this case, you would need to get your financial institution or mortgage company to endorse your check along with the people listed on the check.

You can bring the check to your financial institution to get an endorsement. Contact your mortgage company directly to learn the best way to get their endorsement on your check.

Coin Processing

Do you offer coin processing services?

Yes, we offer coin processing! For members, there is a service charge of 5% on coin totals over $100. Non-members pay a fee of 10% of the coin total. Rolled coins are not accepted.


I cannot view any eStatements. When I click on the eStatement I want to view from the eStatement list, I receive the following error message in Internet Explorer: "Internet Explorer cannot download."

  1. From the menu bar in Internet Explorer, select Tools.
  2. Select Internet Options from the menu.
  3. Click on the Advanced tab.
  4. Scroll to the Security section. Locate the option, do not save encrypted pages to disk.
  5. Uncheck this option by clicking in the check box once and click the ‘OK’ button.
  6. Close your browser by clicking on the X button in the top right corner.
  7. Reopen Internet Explorer by clicking on the Internet Explorer icon and log back into your SunNet Online Banking account.
  8. Select the eStatements icon, choose the statement you would like to view from the dropdown menu and click the ‘Get Statement’ button.

Notary Services

Do you offer notary services?

Yes, we offer free notary services to all of our members at any of our service centers. For your convenience, below is the list of documents and services that are not available to be notarized due to credit union policy.

  • Mortgage closing packages from other financial institutions. (Please note: A single document such as a properly completed one- or two-page Mortgage Modification can be notarized.)
  • The execution of a will or trust. (Healthcare or estate planning governing documents of any kind, including living wills, amendments, codicils, restatements, modifications and revocations, cannot be notarized.)
  • Power of Attorney (POA) documents. (The only document we may notarize in connection with a POA is our POA affidavit we require prior to allowing an agent to use a POA.)
  • Separation or Dissolution of Marriage agreements or related affidavits
  • Solemnizing marriages
  • USCIS Form I-9, Employment Eligibility Verification, Department of Homeland Security, U.S. Citizenship and Immigration Services
  • eNotarizations

View a list of Notary Prohibited Acts established by the State of Florida.

Safe Deposit Boxes

What fees are associated with safe deposit boxes?

Box Size

Rental Fees

3 x 5

$24 per year

3 x 10

$36 per year

5 x 10

$60 per year

Lost Key Fee: $20

Box Drill Fee: $125

Late Rent Fee: $10 (after 30 days)

What do I need to know about my safe deposit box?

  • Rent is paid by automatic transfer from regular share, share draft or money market accounts annually on the rental anniversary. Rent is past due after 30 days.
  • Surrendering your box must be done in person by you or other owner of the box. If you surrender your box there is no refund of annual rent.
  • If you choose to remove a joint owner you must surrender your box (with no refund of annual rent) and contract for a new box, if available.
  • If you choose to change the size of your box after initial rental, there is no refund of annual rent.
  • Safe deposit boxes are rented to primary members (subject to qualification).
  • You may access your box only during regular business hours. There may be times when you will have to wait for a certified attendant to assist you.
  • A record is updated each time you access your box. We will ask for valid identification, even if we know you.
  • You should not have your keys duplicated. A duplicate or damaged key can ruin the lock.
  • You should never open your box lid in the vault area — only in the provided booth.
  • Should the Credit Union assist you, the Credit Union assumes no liability for such assistance.
  • Storage of weapons, narcotics, explosives or perishable goods in your box is not permitted.
  • Your box cannot be transferred or reassigned.
  • Your box is fire and water-resistant. Box Locations. Safe deposit boxes (sizes: 3x5, 3x10, 5x10) are currently located at the following Service Centers:
    • # 51 - Crystal River Service Center, 517 NE 5th St., Crystal River, FL 34429
    • # 21 - Dade City Service Center, 12510 US Highway 301, Dade City, FL 33525
    • # 50 - East Manatee Service Center, 8700 East SR 70, Bradenton, FL 34202
    • # 16 - Fort Myers - Matthew Drive Service Center, 1533 Matthew Dr., Ft Myers, FL 33907
    • # 42 - Golden Gate Service Center, 7465 Vanderbilt Beach Rd., Naples, FL 34119
    • # 52 - Hillsborough Avenue Service Center, 6804 East Hillsborough Ave., Tampa, FL 33610
    • # 43 - Land O Lakes Service Center, 1837 Collier Pkwy., Lutz, FL 33549
    • # 24 - Lehigh Acres Service Center, 226 Beth Stacey Blvd., Lehigh, FL 33936
    • # 15 - Port Charlotte Service Center, 19501 Cochran Blvd., Port Charlotte, FL 33948
    • # 22 - Spring Hill Service Center, 4176 Mariner Blvd., Spring Hill, FL 34609

Members may also contact the Service Center for availability of boxes. Safe deposit boxes are rented to primary members in good standing. Learn more about safe deposit box fees.

ACH Pre-Authorization

Does Suncoast accept pre-authorized credit card payments via ACH from other banking institutions?

Yes. Members will need to complete the Pre-Authorized Payment Form and should also supply Suncoast the following items for the account being debited:

  • A voided check from checking account OR
  • A deposit slip from savings account.

Please forward the completed form to the Credit Card Department:

Suncoast Credit Union
ATTN:Credit Card Department
6801 E. Hillsborough Avenue
P.O. Box #11904
Tampa, Florida 33680

Members may also submit forms to their local service center.

Other ACH Forms:

Agreement for Pre-Authorization Payments (From Another Institution)

Agreement for Pre-Authorization Payments (From Suncoast Credit Union Accounts)

Can I transfer funds to my account at another Financial Institution via SunNet?

With Online ACH Funds Transfer you can send money to your own accounts at any bank or credit union in the United States. Note: Funds will normally be transferred within 3-5 business days. There is a $1.00 fee when you transfer funds out of your Suncoast account. A fee may be assessed from your other Financial Institution, we recommend checking with them before initiating a transfer. You are limited both on a daily basis and a weekly basis. The daily limit is 3 maximum transfers for a maximum amount of $1,000.00. The weekly limit is 5 maximum transactions for a maximum amount of $1,000.00. To set up ACH Funds Transfer, please go to the Transactions tab on the account summary page and select ACH Funds Transfer.

What is the process if I have received an ACH withdrawal in error?

If you have received an ACH withdrawal in error, we recommend direct contact with the company to request a refund. If the company is unable to issue a refund, or if you are unable to contact the company, a dispute may be initiated in SunNet by clicking the envelope icon next to the transaction in History and choosing the Dispute option. If you do not have access to SunNet, please call our Members Contact Center at 1-800-999-5887 extension 87500 to dispute the charge in question or place a Stop Payment if you are concerned that the item might present again. The Members Contact Center hours of operation are Monday - Friday, 7 a.m. to 8 p.m. and Saturday, 8 a.m. to 1 p.m.

What is the AD&D insurance? I don’t recognize the AD&D Insurance withdrawal.

The ACH transaction that posted as AD&D800-860-7182 INSPRE is Accidental Death and Dismemberment Insurance offered through Affinion Benefits Group. If you have any questions, concerns, or change requests, please contact an insurance representative to review your policy at 800-252-2148 or 800-860-7182.

Travel Notification

I plan on taking a trip soon. Do I need to notify Suncoast?

Yes. Unexpected card use outside of your normal area or overseas can cause your card to be temporarily blocked until we confirm with you that the use is valid. We have implemented a monitoring system to help guard your credit cards and debit cards against fraudulent activity.

If you’re planning any travel in the near future, please complete the Travel Notification through SunNet Online Banking or the Suncoast Mobile app. You may also let us know of your travel plans by calling 1-800-999-5887.

Tips for traveling abroad.

Overdraft Privileges

How can an overdraft be avoided?

Learn all about Suncoast's overdraft privileges.

Government Offices for Federal Deposit Benefits

Government Offices for Federal Deposit Benefits

Commonly contacted for federal deposit benefits:

Card Services (ATM cards and debit cards)

Does my ATM card or VISA debit card expire?

Your ATM card or VISA debit card will expire at 6 months due to non-usage. The card cannot be reactivated. Please call the Members Contact Center at 800-999-5887 or visit a service center to order a new card.

What should I do if I received a check card charge in error?

If you have received a check card charge in error, we recommend direct contact with the company to request a refund. If the company is unable to issue a refund, or if you are unable to contact the company, a dispute may be initiated in SunNet by clicking the envelope icon next to the transaction in History and choosing the Dispute option. If you do not have access to SunNet, you can obtain a Cardholder Dispute Form located here. The form can be mailed to SCU, ATTN: RES001, P.O. Box 11904, Tampa, FL 33680. The form can also be faxed to 813-628-6513. If completing the Fraudulent Transactions section, we recommend the form be notarized and submitted by mail or in person. The card will be subject to cancellation upon receipt of this form in our office.

What can I do with my scorecard reward point? Where can I redeem my scorecard reward points?

Each month you will receive a point summary on your account statement. Points can be redeemed at https://www.scorecardrewards.com. For easy access to this website, from the Account Summary page in SunNet, click the "View Details" located on the same line as your checking account and then click "View ScoreCard Rewards" - SunNet will log you into ScoreCard Rewards! If you have any additional questions or concerns, please call ScoreCard Rewards 800-854-0790.

How do I report lost or stolen cards?

Report Lost & Stolen Cards

Credit Cards: call 800-645-7728 or 800-325-3678

Consumer Debit Card: call 844-688-4725

Business Debit Card: call 844-688-4724

ATM Card: call 844-688-4725