FAQs

At Suncoast, serving members is our number one priority. One of the ways we do that is by providing answers to your most commonly asked questions in hopes of making your credit union experience as easy and convenient as possible.

  • General FAQs

    Routing Number

    What is the routing number for my account? 

    The routing number is 263 182 817.

    Account Number

    Where do I find my 14-digit account number?

    Follow these steps to find your account number using SunNet Online Banking:

    1. Log into SunNet Online Banking
    2. Click on ”Accounts“
    3. In the List View, your 14-digit account number can be found in the Account # column. In the Tile View, click on ”Account #“ from any of your deposit accounts; your 14-digit account number will appear.

    Members Contact Center

    How do I contact the Members Contact Center?

    You can contact the Members Contact Center by phone at 813-621-7511 or 800-999-5887, and online.

    Stop Payment Deletion

    How do I delete a stop payment on a check?

    Fill out a stop payment deletion request form.

    Check Reorder

     How can I reorder checks?

    Login to your SunNet account. If you are on the Home page, click the Accounts tile, then hover over the Accounts side menu and click Check Reorder. From any other page, hover over the Accounts side menu and click Check Reorder. Please allow 10-15 business days for the arrival of your checks.

    Call a representative in the Members Contact Center at 800-999-5887 extension 87500 to process your specialized request. The hours of operation are Monday-Friday, 7 a.m. to 8 p.m. and Saturday, 8 a.m. to 1 p.m.

    Call Liberty – Harland Clarke at 1-877-585-8777 (Spanish – 1-866-928-6001)

    Coin Processing

    Do you offer coin processing services?

    Yes, we offer coin processing! For members, there is a service charge of 5% on coin totals over $100. Non-members pay a fee of 10% of the coin total. Rolled coins are not accepted. 

    eStatements

    I cannot view any eStatements. When I click on the eStatement I want to view from the eStatement list, I receive the following error message in Internet Explorer: "Internet Explorer cannot download."

    1. From the menu bar in Internet Explorer, select Tools.
    2. Select Internet Options from the menu.
    3. Click on the Advanced tab.
    4. Scroll to the Security section. Locate the option, do not save encrypted pages to disk.
    5. Uncheck this option by clicking in the check box once and click the ‘OK’ button.
    6. Close your browser by clicking on the X button in the top right corner.
    7. Reopen Internet Explorer by clicking on the Internet Explorer icon and log back into your SunNet Online Banking account.
    8. Select the eStatements icon, choose the statement you would like to view from the dropdown menu and click the ‘Get Statement’ button.

    Notary Services

    Do you offer notary services?

    Yes, we offer free notary services to all of our members at any of our service centers. For your convenience, below is the list of documents and services that are not available to be notarized due to credit union policy.

    • Mortgage closing packages from other financial institutions. (Please note: A single document such as a properly completed one- or two-page Mortgage Modification can be notarized.)
    • The execution of a will or trust. (Healthcare or estate planning governing documents of any kind, including living wills, amendments, codicils, restatements, modifications and revocations, cannot be notarized.)
    • Power of Attorney (POA) documents. (The only document we may notarize in connection with a POA is our POA affidavit we require prior to allowing an agent to use a POA.)
    • Separation or Dissolution of Marriage agreements or related affidavits
    • Solemnizing marriages
    • USCIS Form I-9, Employment Eligibility Verification, Department of Homeland Security, U.S. Citizenship and Immigration Services
    • eNotarizations

    View a list of Notary Prohibited Acts established by the State of Florida.

    Members Insurance Center

    For all questions concerning the Members Insurance Center, please check out the Members Insurance Center FAQs.

    Proof of Insurance

    How do I obtain evidence/proof of insurance?

    Suncoast Credit Union has partnered with Southwest Business Corporation (SWBC) to track and verify proof of insurance coverage on all our loans. If you received a letter asking for proof of insurance coverage on your loan, you may provide verification of insurance by logging onto I’m Covered or by calling SWBC at 866-382-3526.

    Additionally, you may also fax proof of insurance to:

    Auto, Boat, Trucks, Motorcycles: 866-752-3888

    Mortgages and Equity Lines: 866-752-7879

    Safe Deposit Boxes

    What fees are associated with safe deposit boxes?

    What do I need to know about my safe deposit box?

    • Rent is paid by automatic transfer from regular share, share draft or money market accounts annually on the rental anniversary. Rent is past due after 30 days.
    • Surrendering your box must be done in person by you or other owner of the box. If you surrender your box there is no refund of annual rent.
    • If you choose to remove a joint owner you must surrender your box (with no refund of annual rent) and contract for a new box, if available.
    • If you choose to change the size of your box after initial rental, there is no refund of annual rent.
    • Safe deposit boxes are rented to primary members (subject to qualification).
    • You may access your box only during regular business hours.  There may be times when you will have to wait for a certified attendant to assist you.
    • A record is updated each time you access your box. We will ask for valid identification, even if we know you.
    • You should not have your keys duplicated. A duplicate or damaged key can ruin the lock.
    • You should never open your box lid in the vault area — only in the provided booth.
    • Should the Credit Union assist you, the Credit Union assumes no liability for such assistance.
    • Storage of weapons, narcotics, explosives or perishable goods in your box is not permitted.
    • Your box cannot be transferred or reassigned.
    • Your box is fire and water-resistant.
    • Box Locations. Safe deposit boxes (sizes:  3x5, 3x10, 5x10) are currently located at the following Service Centers:
      • # 51 - Crystal River Service Center, 517 NE 5th St., Crystal River, FL 34429
      • # 21 - Dade City Service Center, 12510 US Highway 301, Dade City, FL 33525
      • # 50 - East Manatee Service Center, 8700 East SR 70, Bradenton, FL 34202
      • # 16 - Fort Myers - Matthew Drive Service Center, 1533 Matthew Dr., Ft Myers, FL 33907
      • # 42 - Golden Gate Service Center, 7465 Vanderbilt Beach Rd., Naples, FL 34119
      • # 52 - Hillsborough Avenue Service Center, 6804 East Hillsborough Ave., Tampa, FL 33610
      • # 43 - Land O Lakes Service Center, 1837 Collier Pkwy., Lutz, FL 33549
      • # 24 - Lehigh Acres Service Center, 226 Beth Stacey Blvd., Lehigh, FL 33936
      • # 15 - Port Charlotte Service Center, 19501 Cochran Blvd., Port Charlotte, FL 33948
      • # 22 - Spring Hill Service Center, 4176 Mariner Blvd., Spring Hill, FL 34609

    Members may also contact the Service Center for availability of boxes. Safe deposit boxes are rented to primary members in good standing. Learn more about safe deposit box fees.

    ACH Pre-Authorization

    Does Suncoast accept pre-authorized credit card payments via ACH from other banking institutions?

    Yes. Members will need to complete the Pre-Authorized Payment Form and should also supply Suncoast the following items for the account being debited:

    • A voided check from checking account OR
    • A deposit slip from savings account.

    Please forward the completed form to the Credit Card Department:

    Suncoast Credit Union
    ATTN: Credit Card Department
    6801 E. Hillsborough Avenue
    P.O. Box #11904
    Tampa, Florida 33680

    Members may also submit forms to their local service center.

    Other ACH Forms:

    Agreement for Pre-Authorization Payments (From Another Institution)

    Agreement for Pre-Authorization Payments (From Suncoast Credit Union Accounts)

    Can I transfer funds to my account at another Financial Institution via SunNet?

    With Online ACH Funds Transfer you can send money to your own accounts at any bank or credit union in the United States.  Note: Funds will normally be transferred within 3-5 business days.  There is a $1.00 fee when you transfer funds out of your Suncoast account.  A fee may be assessed from your other Financial Institution, we recommend checking with them before initiating a transfer.  You are limited both on a daily basis and a weekly basis.  The daily limit is 3 maximum transfers for a maximum amount of $1,000.00.  The weekly limit is 5 maximum transactions for a maximum amount of $1,000.00.  To set up ACH Funds Transfer, please go to the Transactions tab on the account summary page and select ACH Funds Transfer.

    What is the process if I have received an ACH withdrawal in error? 

    If you have received an ACH withdrawal in error, we recommend direct contact with the company to request a refund.  If the company is unable to issue a refund, or if you are unable to contact the company, a dispute may be initiated in SunNet by clicking the envelope icon next to the transaction in History and choosing the Dispute option. If you do not have access to SunNet, please call our Members Contact Center at 1-800-999-5887 extension 87500 to dispute the charge in question or place a Stop Payment if you are concerned that the item might present again.  The Members Contact Center hours of operation are Monday - Friday, 7 a.m. to 8 p.m. and Saturday, 8 a.m. to 1 p.m.

    What is the AD&D insurance? I don’t recognize the AD&D Insurance withdrawal.

    The ACH transaction that posted as AD&D800-860-7182 INSPRE is Accidental Death and Dismemberment Insurance offered through Affinion Benefits Group.  If you have any questions, concerns, or change requests, please contact an insurance representative to review your policy at 800-252-2148 or 800-860-7182.

    Travel Notification

    I plan on taking a trip soon. Do I need to notify Suncoast?

    Yes. Unexpected card use outside of your normal area or overseas can cause your card to be temporarily blocked until we confirm with you that the use is valid. We have implemented a monitoring system to help guard your credit cards and debit cards against fraudulent activity.

    If you’re planning any travel in the near future, please complete the Travel Notification through SunNet Online Banking or the Suncoast Mobile app. You may also let us know of your travel plans by calling 1-800-999-5887.

    Tips for traveling abroad.

    Overdraft Privileges

    How can an overdraft be avoided?

    Learn all about Suncoast's overdraft privileges.

    Government Offices for Federal Deposit Benefits

    Commonly contacted for federal deposit benefits:

    Card Services (ATM cards and debit cards)

    Does my ATM card or VISA debit card expire? 

    Your ATM card or VISA debit card will expire at 6 months due to non-usage. The card cannot be reactivated. Please call the Members Contact Center at 800-999-5887 or visit a service center to order a new card. 

    What should I do if I received a check card charge in error?

    If you have received a check card charge in error, we recommend direct contact with the company to request a refund. If the company is unable to issue a refund, or if you are unable to contact the company, a dispute may be initiated in SunNet by clicking the envelope icon next to the transaction in History and choosing the Dispute option. If you do not have access to SunNet, you can obtain a Cardholder Dispute Form located here. The form can be mailed to SCU, ATTN: RES001, P.O. Box 11904, Tampa, FL 33680. The form can also be faxed to 813-628-6513. If completing the Fraudulent Transactions section, we recommend the form be notarized and submitted by mail or in person.  The card will be subject to cancellation upon receipt of this form in our office.

    What can I do with my scorecard reward point? Where can I redeem my scorecard reward points?

    Each month you will receive a point summary on your account statement. Points can be redeemed at https://www.scorecardrewards.com.  For easy access to this website, from the Account Summary page in SunNet, click the "View Details" located on the same line as your checking account and then click "View ScoreCard Rewards" - SunNet will log you into ScoreCard Rewards!  If you have any additional questions or concerns, please call ScoreCard Rewards 800-854-0790.

    How do I report lost or stolen cards?

    Report Lost & Stolen Cards

    Credit Cards: call 800-645-7728 or 800-325-3678

    Consumer Debit Card: call 844-688-4725

    Business Debit Card: call 844-688-4724

    ATM Card: call 844-688-4725

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