FAQs

At Suncoast, serving members is our number one priority. One of the ways we do that is by providing answers to your most commonly asked questions in hopes of making your credit union experience as easy and convenient as possible.

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New Bill Pay and Mobile Payments Features

Where can I learn about Suncoast’s new digital banking improvements, including the Pay a Person feature?

You can learn more about our new online banking features — Pay a Person, Bill Pay and our improved funds transfer options — including how-to videos on this page

General Questions About SunMobile

Where can I learn about Suncoast’s new digital banking improvements, including the Pay a Person feature?

You can learn more about our new online banking features — Pay a Person, Bill Pay and our improved funds transfer options — including how-to videos on this page

General Questions About SunNet

How do I gain access to SunNet Online Banking?

Enter your member number in the Login box on the homepage or by using the Login link at the top of any page on this site. (Your member number was provided when you opened your account.) You will also need your password, which may have been set up when you opened your account. If you did not set up your password, or if you don't remember the password you selected, request a new one by calling the Members Contact Center at 1-800-999-5887 or visit any Suncoast Credit Union service center.

I lost or don’t know my Member Number and/or Password to log in to SunNet. What do I do now?

Your Member Number is the last 6 or 7 digits of your account number. Your password may have been set up when you opened your account. If you need help finding your member number or SunNet password, you can contact the Members Contact Center at 1-800-999-5887 or request a password at any local service center (valid identification is required).

How can I change my password?

You can change your password at any time when you are logged into SunNet Online Banking through the “My Profile” page.

How do I set my landing/start page?

If you would prefer to land on a specific page of SunNet rather than the homepage, follow these easy steps:

  • Navigate to the page you want to land on upon signing into SunNet. Using the example of changing your landing page to "My Profile," navigate to the "My Profile" page.
  • Click the link found in the upper right corner of your screen called "Bring Me Here After Logon."
  • The next time you log in, you will arrive directly at the "My Profile" page.

How do I find my joint accounts?

Follow these simple steps to locate and review joint accounts:

  • On the “Accounts” page, you will see a button labeled “Primary” and a button labeled “Joints” directly beneath the account headings.
  • Click the “Joints” button, which will add your joint accounts to your view (you may need to scroll down to see the joint accounts).
  • Click the “Primary” button to remove your joint accounts from your view.

Where can I find my interest rates, dividend rates, and other account details?

Follow these simple steps to find account detail information:

  • From the Tile View of the “Accounts” page, click the “Details” link found in the lower left corner of any account tile, then click the “Account Details” link, where you will find all the information about that particular account.
  • From the List View of the “Accounts” page, click the “Details” link found under the Options column of any account line, then click the “Account Details” link, where you will find all the information about that particular account.

Where can I find my ScoreCard Rewards Points?

To review your point balance, redeem points and shop, simply go to the “Cards” page. Click the “Details” link found in the lower left corner of the credit or debit card tile, then click the “ScoreCard Rewards” link.

What’s the difference between the “Current Balance” and the “Available Balance” on my deposit account?

The Current Balance is the total amount in your account without any holds.

The Available Balance is the amount of your current balance that is accessible to you right now. The available balance includes your current balance minus any branch or ATM withdrawals and other deductions, funds transferred or any funds placed on hold during the current business day.

What details will I find on the Transaction History? Who can I call if I have a question?

Transaction History lets you review transactions posted to your personal checking, savings, or loan accounts. You can review details about each transaction including the date, amount and description of the transaction, as well as the balance in your account after the transaction was posted.

If you have any questions, please call the Member Care Center at 800-999-5887 or click on the envelope beside each transaction to send us an inquiry.

What is Direct Connect?

Direct Connect allows you to automatically download your transactions from SunNet Online Banking from within Quicken. With Direct Connect, there is no more searching for downloads and importing QIF files, and no more duplicate transactions due to multiple QIF downloads.

How can I suggest an improvement to SunNet Online Banking?

We’re always interested in knowing what you think about our site and how we may improve it. Simply send us an email by selecting “Compose Message” from the Message Center page or by calling our Digital Banking Department at 1-800-999-5887 ext. 88600.

Mobile and Online Banking Security

How secure is Online Banking and what can I do to keep my account and personal data safe?

Please visit the Online Banking Security page to learn about the security of our Online Banking channels as well as ways to keep your data safe.

Mobile Deposit

What is Mobile Deposit?

Mobile Deposit allows members to deposit funds to their savings, special savings, checking, or money market account remotely by taking a photo of their check(s) via their mobile device (iPhone, iPad, Android and Android tablet).*

Why don’t I see Mobile Deposit in the app?

Eligibility requirements must be met to use this feature. If you don’t see Mobile Deposit in SunMobile and want to check your eligibility, you can send us a secure message through the app or call 800.999.5887.

Are there deposit limits?

Yes, the daily deposit limit is up to $2,500 for personal accounts and $25,000 for business accounts. Limits are subject to review and can change at any time.

What should I do with the check once it has been scanned?

You should securely store each original check(s) for a period of 90 days after you receive confirmation that your deposit has been accepted. Please note that you are solely responsible and liable for the security and storage of the original checks and for any loss or misappropriation of these checks.

If I have questions or encounter a problem, where can I receive help?

Mobile Deposit is designed as an easy-to-use, self-service product; however, should you encounter any problems or have questions on the process, please contact the Resolutions department at 1-800-999-5887 extension 87165.

SunMoney

Why should I use SunMoney?

We provide the tools to help you successfully manage and track your finances. With SunMoney, you can create a budget, see where your money goes, and identify ways to save more. It also allows you to track your upcoming bills and income and helps you achieve your personal financial goals.