Security & Fraud Updates

In order to provide the best possible protection for your data and financial well-being, this page provides valuable information about recent scams and fraud attacks that have been reported by our members, staff, and/or the media. If you have been a target or are concerned you may have been a victim of one of these scams, please send an email to abuse@suncoastcreditunion.com.

We consider the privacy and security of your data and account activity a top priority. If you would like to learn more about how to protect yourself, how Suncoast protects you, how to identify scams, and other important security topics, please visit the Protecting Yourself section of our Advice page.

  • Gas Pump Skimming

    March 18, 2015, Law enforcement has identified another gas pump skimming device involving multiple machines and merchant locations. Although this particular event seems to be isolated to the Tampa Bay area, please be aware skimming devices can surface anywhere.

    Please Be Aware of Fraudulent Text or Email Messages

    Feburary 14, 2015, We encourage members to be aware of fraudulent text and email scams known as “phishing.” These fraudulent messages may indicate that your “card” has been locked out and direct you to provide personal information or call a certain number.

    Anthem Data Breach

    Feburary 12, 2015, Current and former Anthem members and policyholders should be aware of scam email campaigns associated with a cyber-attack against Anthem. These scams are designed to capture personal information and are designed to appear as if they are from Anthem.

    Fraudulent Phishing Email

    January 20, 2015, Members have reported receiving an email that is claiming to be from the "Suncoast Online Banking Team" – this is fraudulent. We are currently working to get the fraudulent site shut down.

    SSL Security Enhancement

    December 29, 2014, On 1/18/2015 our vendor will be removing support for SSL 3.0. This change should have very little impact to most users and will only impact users that are using older versions of operating systems (Microsoft, Apple, Android, and Linux) or browser versions (Microsoft, Chrome, Firefox, Safari, etc.). Please contact the manufacturer of your device if you are uncertain if you will be impacted.

    Windows XP support has ended

    April 8, 2014, Microsoft discontinued support for Windows XP on April 8th, 2014. For that reason, Windows XP is no longer a secure operating system. Microsoft will no longer offer technical assistance for the Windows XP operating system, including automatic and security updates that help protect your computer and your personal information.

    Home Depot Investigates a Possible Credit Card Breach

    September 3, 2014, Home Depot is investigating a report that customer debit and credit card data may have been breached. Suncoast Credit Union is not related to this breach and we have no indication of our members being adversely impacted.

    Data Breach

    August 28, 2014, Earlier today, the news reported a data breach, caused by computer hackers, that is affecting a number of United States banks. Suncoast is not related to this breach and we have no indication of our members being adversely impacted. As a reminder, please do not ever share your PIN number or other personal information either by email or by telephone. Suncoast will never ask you for that information over the telephone. We...

    Microsoft IE Zero Day Vulnerability

    April 30, 2014, Microsoft is reporting a security vulnerability that has recently been discovered in versions of Internet Explorer browser 6-11. Microsoft is currently working to develop a fix/patch, but as of now, they do not have a patch available to resolve this issue, nor do they have a date as to when a patch will be made generally available. When the patch is available, it will only be for Windows 7 and higher (Windows...

    Target Security Breach Card Reissue

    April 24, 2014, As reported in the news late in 2013, Target confirmed that a card breach occurred between November 27 and December 15, 2013. Since that time, Suncoast has tracked and analyzed transactions to determine the extent of Suncoast card involvement, to identify Suncoast members that may have been affected and to address any fraudulent activity.

    Heartbleed

    April 7, 2014, Industry experts and the media began reporting about the ‘HeartBleed/OpenSSL Bug.’ This is a vulnerability that affects technology used to encrypt sensitive information on the web, allowing attackers to eavesdrop on communications, steal data directly from the services and users and to impersonate services and users.

    Fraudulent Calls and Messages

    August 7, 2013, Please be aware of a current phishing scam whereby unknown individuals are calling and texting members and non-members with a message indicating their "card" has been locked out. The message is directing the individual to provide their card information in order for the card to be unlocked.

    Fraudulent Text Messages

    April 22, 2013, Suncoast Credit Union is aware of fraudulent text messages being sent to lure members and non-members to call phone numbers and disclose financial information. These messages are not being sent from Suncoast Credit Union and perpetrators did not acquire phone numbers from Suncoast Credit Union.

    Free Credit Report Pop-Up Screens

    March 5, 2013, Please beware of pop-up screens offering free credit reports while visiting the Suncoast Credit Union website. These pop-up messages were not created nor endorsed by Suncoast Credit Union If you see a pop-up screen related to Free Credit Reports or any other offers while visiting our website, please check your system immediately for possible virus or adware infection.

    Data Breach

    March 30, 2012, Please be aware that a data breach has been announced in the news. While Suncoast is not directly related to this breach, rest assured that Suncoast Credit Union is monitoring this situation closely. At the present time we have no indication this breach will adversely impact Suncoast members.

    Foreclosure Rescue Scam

    In many communities, “We Buy Houses” and “Stop Foreclosure” signs are a familiar sight. If you are a desperate homeowner unable to keep up with your mortgage, you may be tempted to call the number on a sign. Don’t. Unfortunately, there have been a slew of con artists that have popped up in recent years who prey on homeowners facing foreclosure.

    "Pay at the Pump" Terminals Check Card and Credit Card Counterfeiting

    The United States Secret Service has issued statements regarding gas station pay-at-the pump terminals in California and Florida where criminals, using a universal pass key, install skimming devices inside pay-at-the-pump point-of-sale (POS) terminals.

    Nigerian Scam

    Suncoast reported two members who cashed out large dollar cashier's checks and took the funds to Western Union to wire out of the country. When Western Union was presented with the request, they asked the members what the funds were for. The members advised Western Union that the funds were for a purchase and/or selling of a vehicle. Western Union informed the members of the Nigerian Scam, which resulted in the cancellation of the members'...