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COVID-19 | CHILD TAX CREDIT

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Your Safety is Our Priority

Suncoast is committed to keeping you protected and secure. We also provide the resources your need to report suspicious emails or transactions, lock and unlock your credit and debit cards, and learn how to keep your personal information safe.

Protect Your Suncoast Accounts

Report a Suspicious Email Back to top

If you have been a target or are concerned you may have been a victim of a scam, please send an email to abuse@suncoastcreditunion.com.

Report a Fraudulant Transaction Back to top

If you suspect that there is a fraudulant transaction on your account, you can dispute the transaction using SunNet Online Banking or the SunMobile app.

To dispute a transaction using SunNet Online Banking, go to your account, find the suspicious transaction, click on the envelope icon next to it, and follow the prompts.

To dispute a transaction using the SunMobile app, go to your account, find the suspicious transaction, click on the arrow icon next to it, click the “Dispute” button, and follow the prompts.

Lock a Credit or Debit Card Back to top

If you misplace your credit or debit card, use Card Lock to temporarily lock your card and protect your funds.

  • Login to SunNet Online Banking or the SunMobile App
  • Choose “Manage My Cards”
  • All of your debit and/or credit cards will display, and you can lock or unlock each card as needed
Set a Travel Notification Back to top

If you need to use your credit or debit card while traveling outside of your normal area, set a travel notification to prevent your card from being temporarily blocked by fraud prevention.

Set travel notifications in the Cards section of the SunMobile app or SunNet Online Banking. You may also submit travel notifications in your nearest Suncoast branch or by phone at (800) 999-5887.

Travel notifications should be set at least 3 days prior to going out of town to avoid the inconvenience of a blocked card while traveling.

Be Aware of Scams

What can you do to protect yourself? Back to top
  • Create strong passwords with a combination of capital letters, lowercase letters, numbers and special characters. Never reuse the same password or use easy to guess personal information as a password.
  • Learn the warning signs of a phishing email to help keep your private information safe.
  • Learn how tax scams work and how to protect yourself. Many scams have the same basic pattern. They use trickery to get you to share personal data or pay money based on a false threat or promise.
  • Take time to make sure that every family member is protected with security software, preferably set up so that it updates automatically.
  • Make sure that your kids, spouse or senior relatives all know how to avoid becoming a victim of online scams.
  • Even after your family learns how to stay safe online, don’t let your guard down. New scams are created all the time, so keep up-to-date on the latest threats.

Check out the Safety & Protection section of our blog for more ways to keep yourself protected!

Learn How to Protect Yourself

Phone scanning QR code

How to Safely Use QR Codes

Before using QR codes, it’s important to learn about how to stay safe.

Read more

online safety

10 Easy Ways You Can Fight Fraud

Protect your data from criminals with these simple things you can do to help protect yourself against fraud.

Read more

COVID-19 virus

Watch Out For These COVID-19 Scams

Cyber criminals are using the latest coronavirus (COVID-19) health concerns to their advantage to deceive consumers.

Read more

Helpful Scam and Security Resources

Account Protection

FAQs

For more information about Suncoast’s fraud prevention measures, go to our frequently asked questions page.

Fraud Prevention FAQs

Scams

IRS Tax Scams
and Consumer Alerts

Stay up to date on tax scams or another forms of fraud.

See IRS Scams and Consumer Alerts

Online Learning

FTC Scam List

Learn about FTC alerts for recent scams and how to recognize the warning signs.

See Scams

Account Protection

Fraud Alert

If you have been a victim of fraud or have had your data compromised, you can put a free fraud alert on your credit report.

Place a Fraud Alert

Scams

Important Suncoast
Phone Numbers

Find all of the Suncoast phone numbers that you may need.


See Phone Numbers

Online Learning

Follow Suncoast
on Social Media

Stay up to date with everything happening at the credit union, including any scams or security updates you should know about.

Facebook     Twitter

Scams

Internet Crime
Complaint Center

File Internet crime complaints online and see the latest consumer alerts.

Visit Internet Crime Complaint Center

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