Security and Scam Updates

In order to provide the best possible protection for your data and financial well-being, this page provides valuable information about recent scams that have been reported by our members and staff.

If you have been a target or are concerned you may have been a victim of one of these scams, please send an email to

For more information about suspected fraudulent activity on your account, debit card or credit card, go to our frequently asked questions page.

IRS, FTC and US-CERT Issue Scam Warnings

July 2017

The Internal Revenue Service (IRS) has released an alert to warn taxpayers about various types of scams, including robocalls, private debt collection and scams that target taxpayers with limited proficiency in English.

The Federal Trade Commission (FTC) has released an alert about technical-support scams. These scammers pretend to be computer technicians from popular companies and offer to fix problems that don’t exist in order to trick people into giving access to their computers.

The United States Computer Emergency Readiness Team (US-CERT) has also released an alert about Petya ransomware, a form of malicious software that infects a computer and restricts access to the machine and demands a ransom to unlock it.

Takeaways for these updates include:

WannaCry Ransomware Global Outbreak

May 2017

A global malware attack called WannaCry has recently spread to hundreds of thousands of computers around the world. Though security experts have slowed down the spread of the malware, it is still possible for computers to become infected.

WannaCry is a form of malware known as ransomware. This means that once a computer has been corrupted by WannaCry, the malware can block people from accessing files on their computer. The malware demands a ransom to be paid before it will unlock the files.

This attack takes advantage of a security vulnerability within systems that use Windows, especially older versions. Here are some takeaways for the WannaCry ransomware attack:

  • If you or your company uses Windows, install Microsoft’s latest security update right away
  • Always keep your operating system, antivirus software and security programs updated with the newest versions to help protect from emerging threats
  • Back up your files in a drive that is disconnected from your network to protect them if your computer gets infected by ransomware
  • Do not open email attachments or click on links from unknown or suspicious sources, as this can open your computer up to ransomware

Fraudsters have even created emails that claim to help protect your computer from the WannaCry malware, but the emails actually include the ransomware. Make sure that your antivirus software and security updates are from a legitimate source.

Always remember to STOP and THINK before you CONNECT!

Fake Mystery Shopper Scam

April 2017

A fake mystery shopper scam has been reported in counties that may impact our members. Fraudsters mail out checks that appear to be legitimate along with a letter that explains the “mystery shopper” program. The check will look like it is from a real financial institution and the mystery shop program will claim to be from a major retail store.

The letter may ask the “shopper” to cash or deposit the check and email a specific person when this is done. Next the “shopper” is meant to transfer part of the money to a specific person, keeping part of the funds as “commission” for their assignment.

There are variations of this scam that may come through email, phone call or text. Some takeaways for this scam include:

  • If you get an unsolicited communication about a “mystery shop” program, do not respond to the communication
  • Never deposit an unexpected check that you receive in the mail
  • Legitimate organizations do not pay in advance or ask you to return or transfer part of your payment

If you receive a “mystery shop” scam that claims to be affiliated with Suncoast Credit Union, email us at and report it.

Text Message Scam

April 2017

A text message asking members to contact Suncoast at 904.210.1511 has been reported. This is a scam and the phone number is not a legitimate Suncoast Credit Union number.

This scam is an attempt to gain access to your account. Fraudsters send these text messages to mass groups of people, including members and non-members, in hopes of frightening people into responding and sharing their account information.

Variations of the scam may include different phone numbers other than the one listed above. Some takeaways for this scam include:

  • Contact Suncoast directly through a secure message on SunNet Online Banking, the SunMobile app or call our Members Contact Center at 813.621.7511 or 800.999.5887 if you are unsure about the legitimacy of a phone call
  • Bookmark or print our full list of all the important Suncoast phone numbers for future reference
  • Do not give out your personal information to potential fraudsters

Please forward suspicious text or emails to