COVID-19 Resources


We’re Here For You: Coronavirus (COVID-19) Information for Members

At Suncoast Credit Union, our priority is to support our members during difficult times. Our team remains as focused as ever on serving your financial needs.

We are continuing to monitor the latest recommendations and guidance from the Centers for Disease Control (CDC), federal, state, and local agencies.

Local Branch Information Related to COVID-19

The health and safety of our members and staff are top priorities. When we learn of confirmed cases in our branches, we follow CDC guidelines, inform team members and conduct extensive cleaning and sanitizing of the affected facilities to minimize any risk of surface transmission. Learn more about locations and dates of confirmed coronavirus cases in our branches.

What to Expect In Our Lobbies

If you are vaccinated, the use of a mask is optional. This applies to members and employees.

As a member, if you would feel more comfortable that the employee assisting you wears a mask during your interaction, please let us know and we will gladly accommodate you. All employees have masks readily available to wear upon request.

Masks are available for your use and convenience from any Suncoast employee.

These guidelines are in accordance with Center for Disease Control (CDC) recommendations.

If you have a fever or other symptoms, please do not seek service in a branch. You can use or drive-thrus, ITMs, ATMs or digital banking options to safely complete your transactions.

Stay Safe From Scams

A variety of scams are on the rise with the coronavirus (COVID-19). There are phishing emails designed to look like they’re from a legitimate source, but they contain malicious links. Fake stimulus websites have been created that pretend to offer grants while they steal personal information or money from innocent people. New scams are being added all the time, so learn how to protect yourself with our COVID-19 scam resources.


Help for Members

We remain committed to being here for and supporting our members.

  • Help with Suncoast Mortgage Loans – Call the Mortgage Call Center at 800-999-5887 ext. 86388
  • Auto Loan and Personal Loan Extensions – Request a 30, 60 or 90-day extension.
    • To avoid long waits due to increased call volume to our Member Care Center, you can submit loan extension requests through SunNet Online Banking. From the Account Page, select Details for the specific loan, then select Loan Services and follow the prompts.
      Loan Extension

Resources for Small Businesses

Visit our small business resources page for information about government resources available to small businesses, including the CARES Act Paycheck Protection Program loan, Florida Business Disaster Loan and the SBA Economic Injury Disaster Relief Loan.

Digital Banking is Available 24/7

As a member, you have access to all of your accounts without needing to visit a branch through SunNet Online Banking and the SunMobile app.

Existing members can also open a checking or savings account online in just a few minutes.

If digital banking is new to you, this is a good time to set up direct deposit of your paychecks, recurring deposits or automatic bill pay. These services make the day-to-day managing of your money easier and more efficient, while we remain focused on maintaining your financial wellness. 

Helpful Resources

For updates on the coronavirus (COVID-19), visit the Centers for Disease Control and Prevention (CDC), or World Health Organization (WHO).

Visit CDC       Visit WHO      

*Minimum credit or risk score required.