COVID-19 Resources
06/04/2023
We’re Here For You: Coronavirus (COVID-19) Information for Members
At Suncoast Credit Union, our priority is to support our members during difficult times. Our team remains as focused as ever on serving your financial needs.
What to Expect In Our Lobbies
Effective Monday, March 28, 2022:
The use of a mask is optional on Suncoast premises.
For your comfort, Member Advocates will gladly wear a mask while assisting you, upon request.
If you have any symptoms of illness, please do not seek service in a branch. You can use our drive-thrus, ITMs, ATMs or digital banking options to safely complete your transactions.
These guidelines are in accordance with the most recent Centers for Disease Control and Prevention (CDC) recommendations.
Local Branch Information Related to COVID-19
The health and safety of our members and staff are top priorities. When we learn of confirmed cases in our branches, we follow CDC guidelines, inform team members and conduct extensive cleaning and sanitizing of the affected facilities to minimize any risk of surface transmission. Learn more about locations and dates of confirmed coronavirus cases in our branches.
Stay Safe From Scams
A variety of scams are on the rise with the coronavirus (COVID-19). There are phishing emails designed to look like they’re from a legitimate source, but they contain malicious links. Fake stimulus websites have been created that pretend to offer grants while they steal personal information or money from innocent people. New scams are being added all the time, so learn how to protect yourself with our COVID-19 scam resources.
Learn to Protect Yourself From COVID-19 Scams
Help for Members
We remain committed to being here for and supporting our members.
- Help with Suncoast Mortgage Loans – Call the Mortgage Call Center at 800-999-5887 ext. 86388
- Auto Loan and Personal Loan Extensions – Request a 30, 60 or 90-day extension.
- To avoid long waits due to increased call volume to our Member Care Center, you can submit loan extension requests through SunNet Online Banking. From the Account Page, select Details for the specific loan, then select Loan Services and follow the prompts.
- To avoid long waits due to increased call volume to our Member Care Center, you can submit loan extension requests through SunNet Online Banking. From the Account Page, select Details for the specific loan, then select Loan Services and follow the prompts.
Resources for Small Businesses
Visit our small business resources page for information about government resources available to small businesses, including the CARES Act Paycheck Protection Program loan, Florida Business Disaster Loan and the SBA Economic Injury Disaster Relief Loan.
Suncoast COVID-19 Small Business Resources
Digital Banking is Available 24/7
As a member, you have access to all of your accounts without needing to visit a branch through SunNet Online Banking and the SunMobile app.
Existing members can also open a checking or savings account online in just a few minutes.
If digital banking is new to you, this is a good time to set up direct deposit of your paychecks, recurring deposits or automatic bill pay. These services make the day-to-day managing of your money easier and more efficient, while we remain focused on maintaining your financial wellness.
learn more about digital banking
Helpful Resources
For updates on the coronavirus (COVID-19), visit the Centers for Disease Control and Prevention (CDC), or World Health Organization (WHO).
*Minimum credit or risk score required.