Apple Pay FAQs

Frequently Asked Questions

Scroll through and review some of our frequently asked questions regarding Apple Pay and Suncoast.


What is Apple Pay™?

Apple Pay will change how you pay with breakthrough contactless payment technology and unique security features built right into your Apple™ device allowing you to make purchases with your iPhone® 6 or iPhone 6 Plus® by holding your phone near a contactless reader.

What do I need to get Apple Pay?

You’ll need an iPhone 6 or iPhone 6 Plus to pay in stores. To pay within apps, you’ll need an iPad Air 2 or iPad Mini 3 with a Touch ID™ or passcode on your device and an iCloud® account.

Is Apple Pay free?

Yes, there is no charge to use Apple Pay; however, depending on your data plan, message and data rates may apply.

Which Suncoast Credit Union card will I be able to use with Apple Pay?

Suncoast cardholders will be able to use their favorite Suncoast credit and debit cards with the exception of Business Credit Cards and HSA Debit cards.

How do I change my default card to my Suncoast card?

The credit or debit card associated with your iTunes® account or the first card you add to Passbook® is your default card. To change your default card:

  • 1. Go to Settings > Passbook & Apple Pay
  • 2. Tap Default Card
  • 3. Choose a new card.

Can I use multiple Suncoast cards with Apple Pay?

Yes, you can load up to eight cards to Apple Pay.

Will the card image in Apple Pay match my physical card?

n most cases, Yes. However, in some cases the card in Apple Pay will not match your physical card. In these cases you will see an image of a card with our Suncoast logo on it as a symbol of your card.
NOTE: When adding a card, your name will need to be added as it appears on the card. This includes middle initials, suffixes, etc. Instant issue debit cards, which do not have raised (embossed) numbers, cannot be entered using the camera function of your Apple device. Please enter the data manually.

Are my payments safe with Apple Pay?

Yes, when using Apple Pay, your Suncoast card number isn’t stored on your phone or given to the merchant. A unique Digital Account Number is created specifically for that device. Additionally, you will be required to use either your fingerprint with the Touch ID fingerprint sensor or a secure passcode to complete a purchase.

Is my privacy and personal information protected?

Yes, Apple Pay doesn’t store your credit or debit card number on your device; you never reveal your name, card number or security code to merchants.

Why am I being asked to call Suncoast to verify my card?

If your iTunes account address does not match the address we have on file for your card, you may be prompted to call us for verification as a final step before enrollment. Please call the number provided so we can verify your card, then look for a Passbook message letting you know that your card is ready for use with Apple Pay.

Where can I use Apple Pay?

You can use Apple Pay at more than 220,000 locations. See a list a complete listing of Apple Pay merchants at www.apple.com/apple-pay/. You may also look for these Apple Pay symbols at the checkout.

Look for these icons at checkout

How do I get a refund for something I purchased with Apple Pay?

You’re able to make a return for a purchase made with Apple Pay to your account. Upon return, you may be asked to provide to the cashier the last four digits of your Device Account Number instead of the last few digits of your Card number. To find the last four digits of your Device Account Number for your Card, go to Passbook, tap the card and then select.

What if my Suncoast card is lost or stolen?

Please call us immediately and mention that you’re an Apple Pay customer. We’ll cancel your card so that no more purchases can be made. You should also remove the lost or stolen card from Passbook using the “Remove Card” option. When you receive your replacement card, you will need to add the new card to Apple Pay before making any Apple Pay purchases.

What happens when my card expires? When I receive my renewal card will I have to update Apple Pay with the new expiration date?

When a Suncoast card enrolled in Apple Pay expires, the new expiration date is automatically updated in Apple Pay for you. You’ll be able to use your card in Apple Pay to make transactions before receiving your new physical card.

Can I opt out of Apple Pay at any time?

Yes, adding your credit or debit cards to Apple Pay is your choice; you can add and remove cards when needed. To remove your cards, go into “Settings,” open “Passbook & Apple Pay,” select the card you want to delete and tap “Remove Card.”

Will I still earn rewards and benefits from my card when I pay using Apple Pay?

Of course, you will! You’ll still get all the benefits and protections that your credit or debit card provides. If you currently earn rewards on purchases, you’ll continue to earn them for purchases made with Apple Pay.

Can I use other cards besides my default card to make purchases?

Yes, just tap on the stack of cards at the bottom of the screen to view your other cards, select the one you would like to pay with and use your fingerprint or passcode to complete the purchase like normal.

I’m having a problem with my device’s software or hardware. What should I do?

If you’re having difficulty with your software or hardware, please contact Apple.

If I sell or give my Apple device to someone else, what will happen to the information on my device?

When selling or giving away your iPhone 6 or other new Apple product you should make sure you delete all digital accounts in Apple Pay. You may also reset your phone to factory settings which will also remove all digital accounts. If for any reason, you have forgotten, contact Suncoast and we will be able to perform this action on your behalf.

Where can I get more information on Apple Pay?

More information is available at www.apple.com/apple-pay/.

What are the Call Center hours and numbers?

Apple Pay Support hours are as follows: Monday – Sunday, 8:30 am – 11 pm EST
Credit Card: 866-444-2076
Debit Card: 866-444-0169

Additional support is available outside of these hours through the Members Contact Center Apple Pay Support Team:
Monday – Friday, 8 am – 8:30 am EST
800-999-5887
Debit card extension: 88175
Credit card extension: 88170

Will the Suncoast Credit Union Foundation still earn two cents every time I use Apple Pay to make purchases?

Absolutely! Each time you make a purchase using your Suncoast debit or credit card with Apple Pay, two cents is donated to the Suncoast Credit Union Foundation to support local programs that benefit education and the health and emotional well-being of children and their families.