Your peace of mind is important to us, that’s why we do everything in our power to ensure your information is safe and secure. Here’s how:
Verified by VISA
Verified by VISA makes sure you have the most secure online shopping experience possible by preventing the unauthorized use of a cardholder’s card number — in turn, reducing fraud and reducing danger of identity theft.
Register your credit cards
Unexpected card use outside of your normal area or overseas can cause your card to be temporarily blocked until we confirm with you that the use is valid. It’s great protection if you’re not traveling, but an inconvenience if the card use is valid. It’s important to notify Suncoast of any and all domestic or overseas travel to prevent your card from being blocked.
If you’re planning any travel in the near future, please call us at 800-999-5887 or submit your request on SunNet online banking.
Disputing Transactions on Your Account
If you believe there’s been fraudulent activity on your account or if you’re unable to resolve a dispute with a merchant about a transaction, Suncoast can help.
Log in to SunNet Online Banking to dispute a transaction. Simply click on the envelope icon next to the transaction you’re disputing, then click “dispute” and follow the prompts.
You may also file a transaction dispute by signing in through the SunMobile app on your device and browsing to the Account History screen. Be sure to use the most updated version of the app that was released on November 22, 2016.
You may also dispute a transaction in person at a Suncoast Service Center or by calling the Members Contact Center at 800-999-5887 — Monday through Friday 7:00 a.m. to 8:00 p.m. and Saturday 8:00 a.m. to 1:00 p.m.