Technical Help

If you are experiencing issues with elements on our website not displaying properly on the home page resulting in issues logging in, please try the following.

Desktop Browsers — Troubleshooting Level 1

Try refreshing the home page in your browser while holding down the shift key, or you may also try Control + F5 on a PC. Keep the shift/control key held down until the home page reloads all the elements. Try logging in again from the main log in bar on the home page.

Desktop Browsers — Troubleshooting Level 2

If the above Level 1 step did not resolve your issue — clear your browser's cache. Below are the steps for doing so in each modern browser.

  • Google Chrome
    • Click on Customize and control Google Chrome (3-dots on upper right corner)
    • Click on History
    • Click on Clear Browsing Data  
    • Update Clear the following items from to THE BEGINNING OF TIME
    • Select all options except Password and Autofill form data
    • Click on Clear Browsing Data
    • Relaunch browser
  • Safari
    • Click on History
    • Click on Clear History
    • Change Clear drop-down menu to ALL HISTORY
    • Click on clear history
  • Firefox
    • Open menu
    • Select History
    • Select Clear recent history
    • Change range to clear: EVERYTHING
    • Select all options under Details
    • Click Clear Now
    • Relaunch browser
  • Internet Explorer 11 — Please be sure you are using Internet Explorer 11. We recommend you upgrade to Chrome as Explorer is a legacy browser.
    • Tools
    • Internet Options
    • Under the General tab locate Browsing history
    • Select Delete browsing history on exit
    • Click Delete
    • Select all options except Password
    • Select Delete
    • Click OK
    • Relaunch browser

Additional Considerations

Please update your browser or desktop operating system to the latest versions supported by the manufacturer. For example, Internet Explorer 11 is the last/only version of Explorer supported by Microsoft. Having the latest supported browser and operating systems not only would ensure that your browser is compatible with all modern websites, but would also offer the most secure experience available.