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Everything You Can Do at a Suncoast ITM

  • May 18, 2020
  • By Erin Palmer

    Erin Palmer

    Content Marketing Specialist

    Erin Palmer is a content marketing specialist for Suncoast Credit Union. She has written articles for numerous publications and websites, including the Chicago Tribune and Huffington Post. Erin is happiest when curled up with a book, trying a new restaurant or playing with her dogs.

    We’d love to hear your thoughts about the blog! Email us and share what you think.

Many Suncoast branches offer ITMs. You may be thinking “It’s ATM, not ITM, right?” Well, we have both!

You’re probably familiar with using ATMs to make quick deposits or take out cash. ITMs can do that and more!

What is an ITM?

An ITM is an interactive teller. It lets you do your usual teller transactions through a two-way video chat.

All of our ITM tellers are local Suncoast employees, so they provide the excellent service you expect from our team. It’s easy to use and lets our members enjoy extended hours on weekday evenings and Saturdays.

What Can I Do at an ITM?

Using an ITM lets you do the same kind of transactions you could do with a teller. Here are some of the things that you can do with a Suncoast ITM:

  • Make deposits
  • Withdraw funds
  • Transfer funds
  • Make a payment on your Suncoast loans, like mortgages, car loan or credit card payments
  • Pay off your Suncoast loans
  • Get loan advances
  • Check account balances
  • Cash or deposit coin tickets
  • Unlock or unfreeze online and mobile banking
  • Generate a temporary password for online banking
  • Block a lost or stolen debit card and reorder a new one that will arrive in the mail

Even if you’re not a Suncoast member, you can still use a Suncoast ITM for select transactions:

  • Cash Suncoast personal checks and cashier’s checks
  • Deposit or make payments into an existing Suncoast member’s account
  • Redeem coin tickets (10% service fee for non-members)

Want to Learn More About Our ITMs?

If you want to learn more about Suncoast ITMs, check out the video below or visit our ITM page.


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